FAQ

FAQ:

Payments

Shipping & Handling

contact us

Payments:

How to pay for the item what I want to buy?

We accept the following payment methods: Paypal, Internet Transfer, Direct Deposit, Money Order.
You can contact us by email: freeideals@freeideals.com.au or dreamskydy@yahoo.com.au for the ordering, we will send you invoice and tell you the paypal account, bank account or address detail.
If you select PayPal as your payemnt method, you will be redirect to paypal official secured site and process the payment immediately. We will know your payment after your payment is approved by PayPal.
Bank Deposit / Net Banking, Credit Cards payments can be done through both Paypal. (To register on PAYPAL, login to www.paypal.com.au)
Please allow 2-3 working days for your payment clearance.

Can I pay by money order or bank cheque?

? We accept money orders, but NOT personal cheques.
However, bear in mind that by the time your money order reaches our offices and your item is then dispatched, there could well be a lengthy delay in you taking receipt of your item. You may find it easier to pay via Direct Deposit or Paypal.

Do you have any request to buy the items? Or do I need any license for that?

Yes. You must be over 18 years to purchase the sword, knife, axe and dagger.
Please be aware of your compliance with local and state laws to legally purchase the item. We will not be responsible for any consequences of non-compliance.

Shipping & Handling

How can I get shipping discount?

We offer shipping and handling 20% discount from second item. To be eligible for combine postage discount, please wait for all your biddings to end and checkout multiple items together.
For additional item.The discount offer is as follows:
Example: Shipping & Handling
1st item $20
2nd item $18
3rd item $14
Total shipping and handling cost = $20 + ($18 x 80%) + ($14 x 80%)=$20+$14.4+$11.2=45.6

How do you send my items?

We send the items by Australia Post for normal parcels and courier company for oversize parcels.
And we can deliver most items to your home, work or PO Box addresses as well as to rural & regional areas. Certain large items over 20KG or 100cm*50cm*25cm which cannot be delivered to PO Box address.

How long will it take to receive my item(s)?

In most cases, we will send your item(s) within 1 working days after payment confirmed. Delivery may takes 2-8 working days by the distance, although in most cases is 1~3 days.
New South Wales: 1-4 days
Victoria: 2-5 days
Queensland: 2-6 days
South Australia: 2-5 days
Western Australia: 2-7 days
Tasmania: 3-6
Northern Territory: 3-8 days

How do I know if my order has been shipped?

You will be notified by email once your item is dispatched.

What can I do if your package still hasn't arrived?

We send most items within 1 working day after receiving full payment. If you still haven't received the packages after at least 8 days since we sent the items, please contact delivery company and check if your local post office is holding a parcel for you. Sometimes we find that Australia Post simply don't leave a note advising you a parcel is awaiting pickup.
If you still can't locate your parcel after trying the above, please contact us, we will try our best to fix the problem for you.

Can I change my delivery address?

Yes, but all changes of delivery address that are different to the address provided by you before you must be notified prior to pay. So please ensure these details are correct prior to making your purchase. And items that are returned to us because of non-delivery will incur an additional delivery fee.

For more infomation please visit our website: www.freeideals.com.au

How to contact you or send email to you if I have a question to ask?How long will I receive you reply?

We will respond email during business hour usually within 1 working day, we hope can get your patience and understanding. If you feel your case is urgent, please send email to us with your contact fix line telephone No, we will ring you ASAP.